Return And Refund Policy

Return Or Refund Policies

We want you to be completely satisfied with your purchase from Rooprekha Saree. If for any reason you are not satisfied with your purchase, you may return the item(s) within 7 days of receiving your order for a full refund or exchange, with no questions asked.

To be eligible for a return or exchange, the item(s) must be in the same condition as when you received them, with all tags and labels attached. We reserve the right to refuse returns that do not meet these requirements.

To initiate a return or exchange, please contact us at ruprekhasaree@gmail.com or support@naturalagatestone.com within 7 days of receiving your order. Please include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange. We will provide you with instructions on how to proceed.

Please note that shipping and handling charges are non-refundable, and you will be responsible for paying the return shipping costs. If you received free shipping on your order, the cost of the shipping will be deducted from your refund.

Please send your returns to the following address: 3043, Kr Digital Edge, Opp Old Fire Station, Ring Road, Surat - 395002

We will process your return or exchange as soon as possible, typically within 5-7 business days after receiving the returned item(s). Refunds will be issued to the original payment method used for the purchase.

If you receive a damaged or defective item, please contact us immediately at ruprekhasaree@gmail.com or support@naturalagatestone.com and we will provide you with instructions on how to return the item for a replacement or refund.

Thank you for shopping at Rooprekha Saree! We stand behind the quality of our products and are committed to providing excellent customer service with our "no question refund policy".